FAQ

Frequently Asked Questions (FAQ)

General Questions

1. Are the recharge cards authentic?
Yes, all our recharge cards are 100% authentic and sourced from verified suppliers. We guarantee the legitimacy of every product sold on our platform.

2. Are there regional restrictions on the cards?
Yes, some recharge cards are region-specific. Please ensure the card matches the region of your account before purchasing. If you’re unsure, feel free to contact our support team for assistance.

3. Do you offer discounts for bulk purchases?
Yes, we offer special discounts for bulk orders. Contact us at support@pcongms.com for a custom quote.

Order and Delivery

4. How do I purchase a recharge card?
Select your desired card.
Add it to your cart and proceed to checkout.
Choose your payment method and complete the transaction.

5. How quickly will I receive my recharge code?
After successful payment, your recharge code will typically be delivered within minutes to your registered email address.

6. What should I do if I don’t receive my recharge code?
If you haven’t received your code within a few minutes of payment:
Check your spam or junk folder.
Ensure the email address you provided is correct.
If you still haven’t received it, contact our support team for assistance.

7. What should I do if I enter the wrong email address?
If you accidentally entered the wrong email address, please contact our support team immediately and provide proof of purchase. We will assist in resolving the issue.

8. Can I cancel my order?
Due to the nature of digital products, orders cannot be canceled once completed. Please review your order carefully before confirming.

Payment and Refunds

9. Is there a refund policy?
Due to the digital nature of our products, we generally do not offer refunds. However, if the product you purchased is defective or unusable, please contact us, and we will do our best to assist you.

10. What should I do if my payment fails?
Make sure:

• Your payment details are correct.
• Your card or account has sufficient funds.
• There are no restrictions from your bank or payment provider.

If the issue persists, please contact our support team.

Account and Security

11. Do I need to create an account to purchase?
No, you can purchase as a guest. However, creating an account allows you to track your orders, save your purchase history, and access exclusive offers.

12. Is my personal information secure?
Absolutely. We use advanced encryption and secure payment gateways to protect your data. For more information, check our Privacy Policy.

13. Can I change my account details?
Yes, you can log in to your account and update your information in the "Profile Settings" section.

Technical Issues

14. The recharge code I received isn’t working. What should I do?
Please double-check:

• That the code was entered correctly.
• That the region of your account matches the code.

If the issue persists, contact us with your order number, and we will assist you.

15. The website is not loading or displaying errors. What can I do?
Try the following:

• Refresh the page or use a different browser.
• Clear your browser cache and cookies.
• Ensure your internet connection is stable.

If the issue continues, report it to our support team.

Other Questions

16. Can I use your services outside my country?
Yes, our platform is accessible globally, but some products may have regional restrictions. Always check compatibility before purchasing.

17. Can I request a custom recharge card?
If you need a specific recharge card not listed on our platform, contact us, and we will do our best to fulfill your request.

Still Have Questions?

If your query isn’t listed here, feel free to contact our support team via:

• Email: support@pcongms.com

We’re here to help!